For every product that you claim, you will be asked to revisit the site and complete a short survey about your experience with that product. This survey will be available in your account section 4 days after your product has been 'shipped’ (your product status can be found in the ‘my account’ area under orders).
Each survey has a close date by which you will need to complete the survey. If one or more surveys become overdue, then you will not be able to claim further samples until at least one of these surveys is completed. If you have ten feedback surveys outstanding at any one time, you will not be able to continue claiming samples until you have completed at least one of these surveys. Don’t worry though, you get rewarded for completing your surveys, so it’s a win win!
We know that things happen! Your sample might not have arrived, it may have been damaged, or you might have changed your mind altogether and don’t want to try the product anymore. That’s ok, just make sure you let us know that you can’t complete the survey and why!
Running out of time? Don’t despair, you can always ask for an extension. Just make sure you complete it before the survey close date and you won’t have any issues. Be aware that excessive use of exemptions will mean that you will be locked out of your account. If this happens you won’t be able to login to the system and will need to contact us.
We want to know if you have purchased the product after you have tried it, it’s not a big deal, just a yes or no answer. We let you update your answer so don’t stress.